..

. : 1) ; 2) , ; 3) . . 1. . , . , , (, 1999; , , 2006; , 2007; , 2000; ., ., 1999; , , 2006; , , 1993; , 2006). , organizational behavior management (Bucklin et al., 2000; Clayton & Hayes, 2004). , , , . , , , , (Gruys et al., 2003; Sackett et al., 2006). 2. . , . -, , , . -, , , , , (, 2007).
(, , , 2004; , 2004; , , , 2004; , , 2002) , . , , - (VandeWalle, 2003) . 2000- - positive organizational behavior (Seligman & Csikszentmihalyi, 2000; Luthans, 2000). , , , , . , , , . : , , . (Wright, Cropanzano, 1998; Zohar, 1997; Maslach, Leiter, 1997). 3. . - , / - customer experience management (Rae, 2006). , , . (feedback seeking behaviour) (VandeWalle et al., 2001; VandeWalle, 2003).
<< | >>
: - . XXI (2012 ). 2012

.. :

  1. . .
  2. 9.4
  3. . : , , , 2012
  4. . , 2011
  5. ..
  6. : ( - )
  7. .. . : , 1996
  8. - . 20-30- .
  9. . . : -
  10. -
  11. .., ..
  12. :
- - - , , - - - , - , , - - -
- -